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Return & Refund Policy

Last updated: November 15, 2021

Thank you for giving NCERT-Infrexa, formerly known as NCERT-Solutions an opportunity to serve you.

Our focus is your satisfaction. If, for any reason, You are not completely satisfied with a purchase we will refund back the money, provided the reasons are genuine and defects or damages are proven after the investigation. We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in the singular or in the plural.


For the purposes of this Return and Refund Policy:

Your Order Cancellation Rights

You are not entitled to cancel Your prepaid Order once your order is placed on our website and the confirmation of the same is sent to you in your mail.

In otherwise case, you have a scope and rights to cancel your order and seek refunds as per the below conditions –


You shall be entitled to a refund only if – NCERT – Infrexa/Infrex India is unable to deliver your order or the delivered product is not functioning properly or have any serious nature of the issue (s), or if we deem it necessary after having considered your issue.

For refunds, you need to submit your request here: File a dispute or write us at: within 7 days of the date of purchase.

All refunds will be processed on a prorated basis, fully or partially after necessary deductions, depending on the status of the Product/Service delivery. Refunds will be done directly to the original payment mode or your wallet within seven working days of the finalization of the claim.

The deadline for making any claim regarding refunds is 7 days from the date on which You received the Goods or services. Note: Refund requests received later than 7 days of purchase will not be honored.

In order to exercise Your right of cancellation or claim, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive your request. We will use the same means of payment as You used for the Order, and You may or may not incur any or some fees for such reimbursement.

Conditions for Returns

In order for the Goods/services to be eligible for a return/refund, please make sure that:

The following Goods cannot be returned:

We reserve the right to refuse returns/refunds of any merchandise that does not meet the above return conditions at our sole discretion.

Only regular-priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk involved in transit or cancellation of services. You may levy some fees/charges for such returns/refunds.


NCERT-Infrexa / Infrex India offers “digital goods and services” only through its Site (s). All digital products or services purchased on Infrex India/NCERT – Infrexa is delivered instantaneously or within the maximum timeline of 24 working hours.

No Physical Products are sold or shipped by NCERT – Infrexa/Infrex India presently.


If the Goods/Services were marked as a gift when purchased and then delivered directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

By using our platform, registering an account, or making a purchase, you hereby consent to our Return and Refund policy along with other Policies available here and agree to its terms.

Contact Us

Thank you for being a valuable member of Infrexa. If you have any questions about our Returns and Refunds Policy, please contact us:

Note: This is not a full document of the Policy, please visit here to view the complete Policy document.

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